Frequently Asked Questions

Everything you need to know about ordering from SaveBigRx. Still have a question? Our team is here to help.

Leveraging our strong buying power and industry experience, we negotiate directly with manufacturers to secure better deals on Rx and OTC. This allows us to pass the savings directly to you! Plus, we’ve cut out unnecessary costs and distribution layers, ensuring straightforward savings.

Signing up is easy! Complete the brief sign-up form and upload copies of your State and DEA licenses if ordering Rx items. Once your account is verified, start ordering right away!

Our website provides complete product information to help you make informed purchasing decisions, including expiration dates, product names, NDC numbers, and live inventory quantities. We are fully DSCSA-compliant.

All orders are shipped via 2-Day delivery at no cost. Overnight shipping is available for a flat fee of $19.95. Our cutoff time for orders is 7 p.m. ET, and the minimum order amount is $100.

You can find tracking information for every order under the “MY ACCOUNT” tab once you’re logged in, then under “MY ORDERS.”

To maintain our low-price structure, we accept ACH or major credit cards for all purchases.

Returns are not accepted — all sales are final. Any damages or shipping errors must be reported within 48 hours of delivery.

Of course! Our Customer Service team is dedicated to assisting you and is available Monday through Friday, 9 AM–7 PM ET. You can contact us by phone, email, or through the “Contact” page on our website.

Still have questions? Contact us and we’ll get back to you within one business day.